“In every man’s success, there is a woman behind” but Jennifer Houghton is a league of her own. Being the driving force behind Crystal Care Services and Exclusive Care Group, she has positioned herself at the frontline and established herself as one of the pillars of the care home industry in the Northeast, England successfully operating care homes since 1980s. Her hard work and dedication in committing to provide exceptional care services became an inspiration to many care home professionals over the years.

As the owner and Chairwoman of Crystal Care Services and Exclusive Care Group, Jennifer is actively involved in the day-to-day running of the business and has core control in the strict implementation of the brands’ standard – a reputation of high-quality care that has been maintained over the last 30 years.

With unfading passion and dedication to the healthcare sector, Jennifer is constantly seizing every opportunities to deliver improved services offering a more person-centred and compassionate care within a homely and comfortable setting making care home living an enjoyable experience.